Our products are fully warranted against defects in materials and workmanship with a lifetime guarantee.
If your product fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
The products eligible for warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime.
For warranty evaluation, your product must be returned directly to ZO∙ON headquarters Nybylavegur 6, 200 Kopavogur, Iceland. All shipping to Warranty must be pre-paid and insured. ZO∙ON cannot be liable for lost in-bound packages. ZO∙ON requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
For more information please contact Customer Service